Elements and Performance Criteria
- Identify critical incident and consequences
- Information and documentation to determine system status is assessed and evaluated in accordance with system requirements
- Fault location is determined by establishing, monitoring and evaluating system configuration and operational pre-requisites in accordance with enterprise procedures
- Fault information is collated in accordance with procedures to evaluate type and cause of failure
- System limitations and performance, including location and external influences, are identified
- Where appropriate, the teams and individuals roles and responsibilities within the team are identified and, where required, assist in the provision of the on-the-job training
- Stabilise the system/s
- Appropriate response techniques are identified and used in accordance with requirements.
- Appropriate personnel and external stake holders are consulted with in accordance with enterprise procedures prior to further action
- Implications of personnel and key stake holder actions are monitored and analysed
- System requirements are assessed, evaluated and controlled to maintain stability and system integrity
- Corrective actions to rectify abnormalities are implemented following analysis of data in accordance with system procedures
- Restore the system
- Specialised assistance is identified and attended to where required in accordance with enterprise procedures
- Strategies to restore system integrity are identified, evaluated and communicated in accordance with procedures to appropriate personnel
- Restoration strategy is undertaken, monitored, evaluated and adjusted in accordance with procedure
- Review response to incident and instigate preventative procedure
- Effectiveness of response is evaluated in accordance with system procedures
- Stakeholder responses and perspective of incident are obtained, recorded and analysed
- Alternative responses/contingencies are identified and assessed in accordance with system procedures
- Incident and alternative preventive measures are documented in accordance with procedures
- Improvements for managing future critical incidents are recommended and approved
- Relevant findings are communicated to appropriate key stake holders